Games Tickets (Updated on 20 July 2020)
In light of the postponement of the Olympic and Paralympic Games Tokyo 2020 announced on 24 March 2020, and the publication of a new competition schedule on 17 July, the Tokyo Organising Committee of the Olympic and Paralympic Games has established the following policies related to tickets:
*Please refer to the official website and other communications channels for details of the new schedule.
1. Status and Refund of the Tickets that have been Already Purchased by residents of Japan through the Tokyo 2020 Official Ticket Website
- In principle, tickets that have been already purchased will be valid for the same session on the new date.
- If you are unable to attend the session on the new date, you may request a refund.
- The refund will be carried out no earlier than autumn 2020. Details of a refund schedule and procedures will be announced once they are confirmed.
Tickets purchased by overseas spectators through an Authorised Ticket Reseller (ATR)
Please note that the tickets that have been purchased through Authorised Ticket Resellers (ATRs) of respective territories will be handled in line with each ATR's terms and conditions. For overseas ticket purchasers, future updates and changes related to the ticketing programme will be provided by ATRs.
For more details on how to contact your ATR please check the ATR lists available on our website:
2. Future sales of Games Tickets
- The sales of the Games tickets, including the official resale service, have been suspended. Information regarding sales methods and a schedule of future sales will be announced via this website and other communications channels once it is available.
*Please note that plans for in-person ticket sales using a postcard lottery are currently under review. Once the details are confirmed, they will be announced via this website and other channels.
We apologise for the inconvenience caused. We are currently finalising plans and will provide further information as soon as possible.
Thank you for your patience and understanding.
Important information for those who have purchased tickets for the men's and women’s marathons
During the IOC Executive Board meeting held on 4 December 2019, a decision was made to change the venue for the men's and women’s marathons to Sapporo Odori Park. Because Sapporo Odori Park is a public venue, the men's and women’s marathons will not be ticketed events. For spectators who have already purchased tickets for the men's and women’s marathon events, please refer to the updated information below.
Residents of Japan
Important information about purchasing Tokyo 2020 Tickets
When purchasing Tokyo 2020 tickets, use the Official Ticket Sales Channels.
To avoid involvement in any criminal activities such as fraud, you are strongly advised not to purchase tickets from any source other than official ticket sales channels (i.e. Official Ticket Website, Official Ticket Box Offices or Authorised Ticket Reseller). It is possible that tickets sold on unofficial channels such as auction websites may be invalid or counterfeit tickets. The Terms and Conditions for the Purchase and Use of Tokyo 2020 Tickets specifies that entry to venues will be denied to individuals in possession of a ticket purchased from unofficial channels. Please take the utmost caution to ensure that you do not fall victim to illegal ticket reselling, acts of fraud, etc.
Improper acts relating to IDs, such as ID registration with false personal information, creation of multiple IDs, loan, transfer, sale and purchase and pledge of rights relating to IDs including allowing third parties to use IDs and passwords, and lottery applications with use of multiple IDs, are prohibited under the applicable terms and conditions. Upon the time such acts have been found, each of the affected applications, purchases and ticket purchased will be invalidated, and the related ID user qualifications may be suspended.
Enquiries by web form
Please note that, depending on the content of the enquiry, it may take some time for us to reply, and in some cases we may be unable to provide an answer to a specific enquiry. Thank you for your understanding.