Privacy Policy

The Tokyo Organising Committee of the Olympic and Paralympic Games (“Tokyo 2020”) will comply with the Act on the Protection of Personal Information (the “Personal Information Protection Act”) and endeavor to protect personal information pursuant to this Policy.

1. Acquisition and use of personal information

Tokyo 2020 will acquire personal information through proper procedures, such as clarifying the purpose of use, and not use personal information for any purpose other than such purpose of use.

2. Restrictions on the provision of personal information to third parties

Tokyo 2020 will not provide or disclose personal information to any third party without obtaining the prior consent of the person to whom the information pertains, unless legal requirements are being met.

3. Secure management of personal information

Tokyo 2020 will undertake appropriate measures to accurately and securely manage personal information and to prevent the loss, alteration and leakage, etc. of such information.

4. Disclosure, correction, addition, deletion, etc. of personal information

Tokyo 2020 understands that the person to whom the information pertains has the right to request the disclosure, correction, addition, deletion, discontinuance of use, elimination, etc. of any personal information that can identify such person, and in the event there is such request, Tokyo 2020 will promptly take measures accordingly.

5. Supervision of entrustees

If Tokyo 2020 entrusts an outside contractor with the handling of personal information, in whole or in part, Tokyo 2020 will impose on such contractor the obligation of the secure management of the personal information, and will exercise necessary and appropriate supervision thereof.

6. Commitment to the protection of personal information

Tokyo 2020 will comply with the Personal Information Protection Act and all other relevant laws and regulations and guidelines, as well as ensure that all officers and employees of Tokyo 2020, outside contractors and other relevant parties are made fully aware of the importance of the protection of personal information and aim to develop and educate the awareness regarding the protection of personal information.

Yoshiro Mori, President
The Tokyo Organising Committee of the Olympic and Paralympic Games

Handling of Personal Information

Tokyo 2020 hereby acknowledges the importance of protecting personal information, and will appropriately handle all personal information provided to Tokyo 2020 pursuant to the following provisions.

1. What personal information does Tokyo 2020 collect?

We, Tokyo 2020, will collect and process personal information about you in relation to the preparation and operation of the 32nd Olympic Games and the Tokyo 2020 Paralympic Games to be held in 2020, as well as its related events including festivals or the torch relay (collectively, the "Games") both offline and online, including when you interact with us and our websites, when you purchase tickets or goods and services from us, when you register for a Tokyo2020 ID, when we carry out research or surveys, when you apply for a job with us, when you apply to be a volunteer and when you participate or engage in the preparation and operation of the Games. This personal information will often be provided directly by you, and may include information you provide on registration or in the process of a purchase, such as your name, address, email address, and payment details.

In an online context, we may collect information about you through the placement of cookies or through collecting information from your device, to help provide and improve our websites, carry out analytics and provide customized services or advertisements. We will use cookies as provided in our Cookie Policy.

Personal information that is mandatory is indicated in the relevant forms that you complete. Where provision of personal information is mandatory, if the relevant information is not provided, we will not be able to fulfil your requests to register, make a purchase or otherwise engage with Tokyo 2020. All other provision of your information is optional.

2. What personal information does Tokyo 2020 receive from third parties?

We will receive personal information from third parties where this is necessary for the purposes set out in this privacy policy (this "Policy"). For instance, if you use a "like", or "share" button for a social media feature on our sites or apps, then the third party social media page will share information about you with us. If you participate in activities on non-Tokyo2020 sites or apps, you may allow us to have access to personal information held by such site or the app owners. We will receive relevant personal information from our vendors, for example to allow us to promote our goods, tickets and services or to manage your purchases.

If you engage or participate in preparation or operation of the Games as personnel of the International Olympic Committee (the "IOC"), the International Paralympic Committee (the "IPC"), international sports federations, national Olympic committees, other Organising Committees of the Olympic and Paralympic Games (including Beijing 2022, Paris 2024 and LA 2028), media, our partners, suppliers, contractors, alliance partners, government organisations or any other private or public entity, we may receive your personal information from the organisation to which you belong. We will obtain your personal information necessary for your engagement or participation in preparation or operation of the Games from your organisation and this personal information may include your name, address, gender, job, department, title, career, tax identification number, phone number, mail address, nationality, passport number, date of birth, photograph, bank account, accommodation, schedule, and need for disability support.

3. Purposes of use of personal information

We may use personal information for the following purposes:

  • Use of personal information needed to fulfil a contract or take steps linked to a contract, in particular:

    (1) Operation and administration of the Games;
    (2) Sale of tickets and management and support of your ticket purchases;

  • As required by Tokyo 2020 to carry out the Games and pursue our legitimate interests, in particular:

    (1) Preparation and operation of the Games;
    (2) Communication with you about the Games (if the applicable law requires such consent, it is subject to your consent);
    (3) Provision of our websites and online services, such as Tokyo 2020 ID;
    (4) Monitoring, improvement and protection of our content, services and websites;
    (5) Protection of the Games, including management of the provision of certification (i.e. accreditation cards), and the right to attend our events, or enter our venues;
    (6) Deliberation, examination and operation by the various committees established by Tokyo 2020;
    (7) Provision of information, confirmation of identity and operation regarding events, promotional campaigns, seminars, projects, exhibitions, forums, and fairs relating to the Games;
    (8) Provision of information regarding sports or cultural events, promotional campaigns, seminars, projects, exhibitions, forums, events, promotional campaigns and fairs relating to the Games organized by a third party;
    (9) Investigations, research and public relations activities, such as activity reports, press releases and filming, relating to Tokyo 2020 or the Games;
    (10) Responding to various enquiries from you or others that relate to your behaviour, activities or conduct;
    (11) Performance of agreements executed with third parties to accomplish the business purposes of Tokyo 2020; (12) Administering accreditation to the Games, and controlling the entry into (including facial recognition of the individuals with accreditation cards for the entry of the venues) and exit out of the premises of Tokyo 2020, the venues and other related facilities, and monitoring the activity at such locations using CCTV;
    (13) Sharing data with the IOC and the IPC, or any other related organisations before, during and after the Games to allow for the proper organisation of the Games and to allow for the continuity of the Olympic Movement and Paralympic Movement;
    (14) Transferring data to the IOC, the IPC or any organisation designated by Tokyo 2020 or the IOC as a transfer of legacy and knowledge of the Games ("Legacy") for the benefit of the Olympic Movement, the Paralympic Movement or any future sports or cultural events;
    (15) Contacting job, secondment and volunteer applicants, processing their applications and conducting other personnel management;
    (16) Legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation); and
    (17) Meeting or communication with you for the above purposes.

  • Where you give us your consent, use within the purposes that you give your consent, in particular:

    (1) Sending you direct marketing by email (where your consent is required in accordance with applicable law); and
    (2) Sharing personal information with third parties (where this consent is required in accordance with applicable law).

  • For purposes which are required by law, in particular:

    (1) Where we are required to hold or collect personal information to meet legal requirements imposed on Tokyo 2020; and
    (2) In response to requests by government or law enforcement authorities conducting an investigation.

4. Withdrawing consent

Wherever we rely on your consent, you will be able to withdraw that consent. We may also process your personal information on other legal grounds to the extent permitted under applicable law.

In some cases, we may be able to send you direct marketing without your consent by relying on our legitimate interests or any other legal ground in accordance with applicable law. To the extent provided by applicable law, you have an absolute right to opt-out of direct marketing or the profiling we carry out for direct marketing. You can do this by following the instructions in the communication where this is an electronic message or by contacting us using the details set out below.

5. Sharing of personal information with third parties, etc.

We may provide personal information to the IOC, the IPC, the Japanese Olympic Committee (JOC), the Japanese Paralympic Committee (JPC) or the Tokyo Metropolitan Government for the furtherance of the purposes of use of personal information set out in this Policy. In particular, we may transfer your personal information to the IOC, the IPC or any organisation designated by Tokyo 2020 or the IOC before, during or after the Games as part of the transfer of Legacy for the benefit of the Olympic Movement, the Paralympic Movement or any future sports or cultural events.

Personal information will also be shared with our third party service providers, who will process it on behalf of Tokyo 2020 for the purposes identified above. Such third parties include providers of ticketing services, IT infrastructure services, customer relationship management, event management, website hosting, analytics services, security services, transport, maintenance of equipment, software or system, call centre operations, food service, accommodation, medical services, education and training services including e-learning and identity checking. For the safety of the Games, we may also share or refer to the relevant governing bodies with respect to the personal information of certain individuals.

We will not provide personal information to any third party without the consent of the person to whom the personal information pertains except for the cases provided in this Policy or the following cases or unless another legal exemption under applicable law applies and allows data to be shared:

  • Cases based on laws and regulations;
  • Cases in which it is necessary for the protection of the life, limb or property of an individual and when it is difficult to obtain the consent of the person to whom the personal information pertains;
  • Cases in which it is especially necessary for improving public health or promoting the sound growth of children and when it is difficult to obtain the consent of the person to whom the personal information pertains;
  • Cases in which it is necessary to provide cooperation for a state organ or local government or a person entrusted thereby to execute the affairs prescribed by laws and regulations and when obtaining the consent of the person to whom the personal information pertains is likely to impede the execution of such affairs; and
  • Cases in which personal information is provided in regard to the succession of business due to a merger or otherwise.

We will not transfer your personal information outside of Japan unless we have your consent or another legal exemption applies.

6. Your rights

If you wish for the disclosure, notice of the purposes of use, correction, addition, deletion, discontinuance of use, elimination or discontinuance of provision to a third party of any personal information (collectively, "Disclosure, etc."), please contact the below enquiry desk and make a request pursuant to the procedures separately specified by Tokyo 2020. In such cases, we will ascertain the identity of the person by information which can identify such individual (name, address, telephone number, date of birth, email address, etc.). For further details, please contact the below enquiry desk. Please note, however, that the Disclosure, etc. of personal information will not be made in the following instances:

  • If the Disclosure, etc. is likely to harm the life, limb or property or any other rights or interests of the person to whom the information pertains or a third party;
  • If the Disclosure, etc. is likely to significantly impede the proper execution of our services; or
  • If the Disclosure, etc. would be a violation of any other laws or regulations.

Please note that in cases in which a large sum of money or significant resources would be required to discontinue the use of, eliminate or discontinue the provision to a third party of the personal information ("Discontinuance of Use, etc. ") or in cases in which the Discontinuance of Use, etc. of personal information is otherwise difficult, and when necessary alternative measures to protect the rights and interests of the person to whom the personal information pertains, can be put in place, the request for Discontinuance of Use, etc. of personal information may not be complied with unless this would contradict with applicable laws.

7. Rights for EU residents

If you are a resident in the EU, you also have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format (i.e. the right of data portability). In addition, you can object to the processing of your personal information under certain conditions.

These rights may be limited, for example if fulfilling your request would reveal personal information about another person, where it would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in both the General Data Protection Regulation (GDPR) and in any local EU laws on privacy. We will inform you of the relevant exemptions we rely upon when responding to any request you make.

To exercise any of these rights, you can get in touch with us using the details set out below. If you have any unresolved concerns, you have the right to complain to an EU data protection authority where you live or work or where you believe a breach may have occurred.

8. How long does Tokyo 2020 hold on to personal information?

We will process your information until at least the end of the Games, unless you are entitled to ask us to stop using your information before this point. We may then hold some of your information after the Games as necessary to protect ourselves from legal claims or to meet our legal requirements. Where we have shared your personal information with our related entities, such as with the IOC, they may hold on to your personal information after the Games in accordance with their own privacy policies.

9. How to get in touch with Tokyo 2020?

For enquiries regarding the use of personal information by Tokyo 2020, please contact the below enquiry desk:

Tokyo 2020 Enquiry Desk

Tel: 0570-09-2020 (Domestic calls only. Charges apply.)
Business hours: 9:00 a.m. – 5:00 p.m. weekdays, excluding weekends, public holidays and year-end and New Year holidays.