Diversity & Inclusion assistance training

This is an introduction to the “Diversity & Inclusion assistance training” conducted by Tokyo 2020 for its staff members.

Staff members with an impairment serve as speakers

Staff members with an impairment speak as presenters at the training sessions, pointing out the physical barriers they have actually experienced and the basic attitude and the approach to D & I reception and support. The purpose is to increase awareness and support toward D & I on a daily basis, not only during Games time.

The training is divided into three parts: Visual, Audio and Wheelchair.
For example, participants wear eye masks and try exchanging business cards, communicate by writing and sign language, try using a wheelchair, and learn basic knowledge and information about communication and different impairments.

Activities implemented on a daily basis (example)

In order to communicate information to people with a visual impairment, the information is printed out as well as provided in PDF or text data that are accessible through a screen reader, or provided in audio data.
When communicating information to people with a hearing impairment, we sit facing straight toward the person and open our mouth big and wide, or use the “Memo” function on our smartphone and communicate in writing.
Ordinary counters are too high for wheelchair users so lower counters are installed. If it is difficult to hand an item over the counter, we go around and hand it to the person directly.
We will continue to improve our working environment by learning from these training sessions in order to make our workplace as accessible as possible.

Different people with diverse needs will participate in the Tokyo 2020 Games as spectators, athletes, staff and stakeholders. We will welcome everyone equally and understand and accept all people regardless of any physical or mental differences. We will continue to educate and train our staff members so that collectively we can deliver an all-inclusive Games that everyone can truly enjoy.

Two participants form a pair and one wears an eye mask while the other guides them both to their seats.

The speaker demonstrates how to guide a person with a visual impairment.

The speaker teaches simple sign language.

Two participants form a pair; one uses a wheelchair while the other provides support.